Privacy statement
Last updated:
Who processes your data
AEH Web Services processes the details you provide through the enquiry form, WhatsApp or by phone. No other party contacts you on our behalf.
What you provide
Through the form: your name and WhatsApp number. You can optionally choose a package and leave a note. These are also saved with your request.
What we use it for
To respond to your request and produce a quote. We also measure ad results: without permission through limited signals without advertising cookies, and with permission also through advertising cookies. Your details are not sold or used for newsletters you did not sign up for.
How a request reaches us
A submitted request is forwarded as a message to a private Telegram channel read only by AEH Web Services. If that message does not arrive, you are told so directly rather than shown a confirmation.
Statistics
With your permission, the website uses Google Analytics to measure visits and submitted enquiries. The Google Ads tag loads on every visit with consent denied by default. Without ad measurement permission, Google receives limited signals about visits and successfully submitted enquiries, without reading or setting advertising cookies. These signals may include page information and technical request data. With permission, Google also uses advertising cookies to connect enquiries to ads. During your visit, the browser remembers the first page and a broad source category; this expires after thirty minutes without activity. For an enquiry, Analytics receives a reference number, page, language, package and source category. Google Ads receives the reference number for the website conversion. If you arrive through a Google ad and allow ad measurement, your browser keeps the Google click ID for up to thirty days. When you enquire, this ID and your reference number are included in the private Telegram message. If your enquiry becomes a project, the click ID and conversion date may be sent to Google Ads to measure the ad result. Names, WhatsApp numbers and message text are not sent through the Google tags. Google Analytics is only activated if you allow statistics. You can change your choice through Cookie settings.
Contact button clicks
If you allow statistics, we store clicks on call, WhatsApp and quote buttons in our private CRM. We keep the button type, page, broad source category and a random code for this browser tab. If you then submit an enquiry, we can connect those clicks to it. With ad measurement permission, we also keep the Google click ID for the click. We do not store the contents of a WhatsApp message or phone call. A button click does not prove a message was sent or a call took place. Without statistics permission, we do not store these clicks.
How long we keep it
Requests are kept as long as needed to handle your question and, where an engagement follows, as long as the statutory record-keeping period requires.
Your rights
You can ask at any time what data we hold about you, have it corrected, or have it deleted. Send a message through the contact form.